Last updated: 11 July 2026

Delivery

Egypto offers free UK shipping on every order, with no minimum spend. If you’d like faster UK delivery, paid upgrade options are available:

Delivery times are estimates from the date of dispatch, not the date of order, and may vary during busy periods or due to circumstances outside our control.

International Shipping

Egypto ships internationally, subject to courier availability for your destination. Enter your delivery address at checkout to view the applicable rate. International shipping is not free and is calculated based on destination, weight, and courier rates. Costs may be adjusted if third-party courier pricing changes prior to dispatch.

For orders delivered outside the UK, you are responsible for any import duties, taxes, or customs charges applied by the destination country. These are not included in our shipping charges.

How to Track Your Order

Once your order has been dispatched, you will receive a confirmation email. If you have any questions about the status of your delivery, contact us via email or via WhatsApp using the chat icon on our site – it’s the fastest way to reach us.

Returns & Exchanges

You may return most items within 14 days of delivery for a refund, subject to the exceptions below.

What can be returned?

• Bazaar, gift, and décor items: returnable within 14 days of delivery if unused and in their original packaging.
• Food items (dates, sweets, biscuits, drinks, etc.): for hygiene and food-safety reasons, food items can only be returned if unopened and in their original sealed packaging. Once opened, a food item cannot be returned unless it is faulty, damaged, or incorrect.

Damaged, faulty, or incorrect items

Please check your order as soon as it arrives. If an item arrives damaged, faulty, or isn’t what you ordered, contact info@egypto.shop or message us on WhatsApp within 48 hours of delivery with your order number, a description of the issue, and photos of the item and its packaging.

We’ll arrange a replacement or full refund, including any return postage costs, at no cost to you. This 48-hour window helps us process claims quickly and does not affect your other statutory rights under the Consumer Rights Act 2015.

How to return an item

1. Email info@egypto.shop within 14 days of delivery (or within 48 hours for damaged/faulty/incorrect items) with your order number and reason for return.
2. We’ll confirm whether the item is eligible for return and provide a returns address.
3. Pack the item securely, ideally in its original packaging, and send it back to us. Unless the item is faulty, damaged, or incorrect, return postage is at your own cost – we recommend using a tracked service.
4. Once we receive and inspect the returned item, we’ll process your refund to your original payment method within 14 days.

How to exchange an item

If you’d like a different size, flavour, or design instead of a refund, email info@egypto.shop within 14 days of delivery. Exchanges are subject to stock availability; if the replacement item is unavailable, we’ll offer a refund instead.

Have more questions?

• WhatsApp: available via the chat icon on our site (fastest response)
• Email: info@egypto.shop
• Phone: +44 7398 203805 (Mon–Fri, 9am–5pm)